1. Cancellation Refunds: Refunds for canceled bookings are processed based on the cancellation time, with partial or full refunds provided according to our policy.

2. Non-Refundable Cases: Refunds are not issued for no-shows, late cancellations, or rentals already collected, except in specific approved situations.

3. Equipment Issues: If equipment is defective upon pickup, customers may request a replacement or refund after verification by our support team.

4. Refund Processing Time: Approved refunds will be processed within seven business days, depending on payment mode and bank timelines.

5. Deposit Refunds: Security deposits are refunded after equipment inspection confirms no damage, missing accessories, or misuse during the rental period.

6. Service Fee Deductions: Processing fees or penalty charges may be deducted from refunds when cancellations, damages, or policy violations occur during the rental.